Digital Fraud Management

Digital fraud management use cases detect suspicious fraudulent behaviors in your services and make recommendations to act on them. 

Fraud Management Services

The following standard and optional services are available to CSPM customers. 

Fraud management Services	Type	Service Description
Threat Management	Standard	Continuous discovery of threats within your environment and providing additional context to aid in incident investigation and response.
Asset Management	Standard	Continuous discovery and profiling of your digital resources, their relationships, and importance to your business (e.g. users, consumers, assets)
Alert Management	Standard	Prioritized triage and notifications of fraudulent behavior detections sent via email, Slack, Teams, or other supported channels.
Incident Management	Optional Add-On	Contextualized dispatch of recommended decisions and actions of fraud detections.

Fraud Management Use Cases 

The following standard and optional use cases are available to Fraud Management customers.

Fraud Management Use Cases	Type	Use Case Description	Example Insights
Identity Obfuscation	Standard	Detections of techniques of identity fraud	Tactic  IMEI Asset (Device) affected  Detection Severity  Contextualized Priority  Recommended Decisions Recommended Actions
One Time Password (OTP) Cancellation	Standard	Detections of user cancellation of OTP	Tactic & technique Asset (User) affected  Detection Severity  Contextualized Priority  Recommended Decisions Recommended Actions
High Money Transfer	Standard	Detections of unusual transaction volume, size, and other patterns	Transaction details (amount, breakdown, time, beneficiary, user, etc.) Transaction baseline  Detection Severity  Contextualized Priority  Recommended Decisions Recommended Actions
Possible Unauthorized Withdrawal	Standard	Detections of transaction activities by unauthorized user	Withdrawal details (amount, number of withdrawals, average amount, 'normal' pattern, branch, approvers) Withdrawal baseline  Detection Severity  Contextualized Priority  Recommended Decisions Recommended Actions

Navigating Fraud Management on the Human Managed app

All product modules of Discover, Profile, Detect, Triage, Prescribe, and Search for Fraud Management are available from the home page of controlshift.io. Alternatively, type: https://controlshift.io/fraud on your browser. 

Fraud Search Function

The Search product module allows you to perform ad-hoc query-based search of indexed data collected by the Human Managed platform. 

1. From the controlshift.io home page, click on the search card. Make sure that you have the necessary permissions to access the repository.

 

2. In the Repositories and views, select the fraud usecase category repository 

 

📌Useful reference: Refer to How to use the Search function on the Human Managed app guide for key functions you can perform to search and explore insights by HM, such as querying a specific string via Regex or on a specific field, filtering, and grouping. (You must be signed in to read this guide) 

 

Fraud Discover Tab

Once you are on the Fraud Page, toggle between DISCOVER, PROFILE, DETECT, TRIAGE, and PRESCRIBE Tabs to get different insights about your fraud use cases and scenarios. 

The DISCOVER Tab shows a contextualized summary metric, chart, or indicator of all discovered Users (external customers and internal users) under the scope of the Fraud Management services. 

Fraud Profile Tab

The PROFILE Tab shows contextualized insights derived from data collected by the Human Managed platform for the Fraud Management services.

The Profile service function is a continuous process of enriching context about data points, so the insights get more contextualized and varied over time. 

Fraud Detect Tab

The DETECT Tab shows interesting or suspicious events relevant for fraud management detected by the HM platform in interactive table format, organized by subscribed use cases (e.g. Identity Obfuscation, OTP Cancellation, High Money Transfer, etc). 

Click on the COLUMNS button to view and select from all available data fields. 

Useful reference: Guide on how to use and customize data grids on the HM app, including grouping results, saving and retrieving custom view. 

Fraud Triage Tab

The TRIAGE Tab shows interesting or suspicious events that have been assessed and analyzed by the HM platform based on rules, conditions, and models set by both your organization and HM.

No.	Widget or Section	Description
1.	Summarized intel	A contextualized summary metric, chart, or indicator of all open fraud use cases detected in your assets (in this case, detections by fraud technique)
2.	Recommended decision	A contextualized recommendation that gives direction on what to prioritize, based on hm.works's analysis.
3.	Recommended action	A contextualized recommendation that gives the steps to execute the recommended decision.
4.	Data grid	Interactive data grid on all triaged fraud detections, including: technique  threshold  affected assets  asset organization unit  indicators of fraudulent activities detection severity  📌Useful reference: Guide on how to use and customize data grids on the HM app,  including grouping results, saving and retrieving custom view.

Fraud Prescribe Tab

The PRESCRIBE Tab shows triaged events and recommendation steps for each subscribed use case. Select the use case you want to explore via the tactic drop down menu on the top right corner. 

No.	Widget or Section	Description
1.	Summarized intel	A contextualized summary metric, chart, or indicator of the selected fraud use case (in this case, detections by fraud technique)
2.	Recommended decision	A contextualized recommendation that gives direction on what to prioritize, based on hm.works's analysis.
3.	Recommended action	A contextualized recommendation that gives the steps to execute the recommended decision.
4.	Data grid	Interactive data grid on details from selected fraud use case: 📌Useful reference: Guide on how to use and customize data grids on the HM app,  including grouping results, saving and retrieving custom view.